Complaints procedure

Complaints Procedure

At PicNMix, we are committed to providing the highest standards of service and care. If you have any complaints or concerns about your experience with us, we encourage you to get in touch so we can resolve the issue promptly.

How to File a Complaint

  1. Contact Us in Writing:
    If you are unhappy with any aspect of our service, please contact us in writing. This allows us to understand your issue fully and resolve it as quickly as possible.

  2. How to Reach Us:
    Please send your complaint to:

    Email: pic.mix.bodyjewellery@gmail.com
    Mailing Address: Echo Body Piercing, Kiosk 2, McAuley House, Castle Street, Belfast

    (Please provide your booking details or any relevant information to help us identify your case and address the issue efficiently.)

  3. What to Include in Your Complaint:

    • Your full name and contact details

    • Booking or service details (e.g., date of appointment, piercer's name, etc.)

    • A clear description of your concern or complaint

    • Any actions you've already taken (if applicable)

    • What outcome you would like (e.g., refund, re-piercing, corrective action, etc.)

  4. Acknowledging Your Complaint:
    We aim to acknowledge your complaint within 48 hours of receipt. Once we have reviewed the details, we will keep you informed about the steps we are taking to resolve your issue.

  5. Resolving Your Complaint:
    Upon receiving your complaint, we will investigate the matter thoroughly. We will assess all information provided and take the necessary steps to resolve the issue. If further action or consultation is required, we will ensure clear communication with you throughout the process.

  6. Final Decision:
    After reviewing your complaint, we will notify you of the resolution, along with any actions taken or compensation offered. If we are unable to resolve your complaint to your satisfaction, we will explain the reasons and provide alternative solutions or escalation options where applicable.

We Value Your Feedback

At PicNMix, your satisfaction is important to us. We take all customer feedback seriously and are continuously striving to improve the quality of our services.

Thank you for choosing us!