Pic&Mix The Body Jewellery Shop

AGE RESTRICTIONS APPLY 

 

STRICTLY 16+ PARENT WITH ID

CONCH, INDUSTRIAL, TONGUE, DAITH, EYEBROW, ORBITAL, SEPTUM, LIP (ALL AREAS), SNUG, ROOK, ANTI-TRAGUS, SHEN MEN, NOSE, TRAGUS, BELLY, FORWARD HELIX/HELIX, SMILEY, TONGUE WEB, EAR LOBES.

STRICTLY 18 + WITH ID

NIPPLE, SURFACE, DERMAL ANCHOR, BRIDGE.

14+ WITH ID FOR PARENT AND CHILD BUT YOU MUST SPEAK WITH PIERCER TO CONFIRM.

TRAGUS, NOSE, HELIX, BELLY, EAR LOBE.

ACCEPTABLE FORMS OF ID

The information we need on your id is Full Name, Date of Birth with an up to date picture of you.

These may be any one of the following:

Passport

Electoral Card

Driving/Provisional license

We will accept other forms of id as long as they include full name, Date of Birth with an up to date photo.

 

FOR LOBE PIERCINGS ON CHILDREN:

Needle piercing - Youngest is around 8/9 but is decided case by case

Both are done on ear at a time. We cannot force the child to get the second if they do not wish to.

Complaints Procedure

At PicNMix, we are committed to providing the highest standards of service and care. If you have any complaints or concerns about your experience with us, we encourage you to get in touch so we can resolve the issue promptly.

How to File a Complaint

1. Contact Us in Writing:
   If you are unhappy with any aspect of our service, please contact us in writing. This allows us to understand your issue fully and resolve it as quickly as possible.

2. How to Reach Us:
   Please send your complaint to:

   Email: pic.mix.bodyjewellery@gmail.com
   Mailing Address: Echo Body Piercing, Kiosk 2, McAuley House, Castle Street, Belfast

   (Please provide your booking details or any relevant information to help us identify your case and address the issue efficiently.)

3. What to Include in Your Complaint:

   • Your full name and contact details

   • Booking or service details (e.g., date of appointment, piercer's name, etc.)

   • A clear description of your concern or complaint

   • Any actions you've already taken (if applicable)

   • What outcome you would like (e.g., refund, re-piercing, corrective action, etc.)

4. Acknowledging Your Complaint:
   We aim to acknowledge your complaint within 48 hours of receipt. Once we have reviewed the details, we will keep you informed about the steps we are taking to resolve your issue.

5. Resolving Your Complaint:
   Upon receiving your complaint, we will investigate the matter thoroughly. We will assess all information provided and take the necessary steps to resolve the issue. If further action or consultation is required, we will ensure clear communication with you throughout the process.

6. Final Decision:
   After reviewing your complaint, we will notify you of the resolution, along with any actions taken or compensation offered. If we are unable to resolve your complaint to your satisfaction, we will explain the reasons and provide alternative solutions or escalation options where applicable.

We Value Your Feedback

At PicNMix, your satisfaction is important to us. We take all customer feedback seriously and are continuously striving to improve the quality of our services.

Thank you for choosing us!

Returns, Exchanges & Hygiene Policy

1. Statutory rights remain unaffected
   Nothing in this policy affects your legal rights under consumer law, including your rights under the Consumer Rights Act or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to reject faulty goods, or to cancel certain distance‑sale contracts (i.e. orders made online, by phone or mail). 

2. Change of mind, exchanges and refunds (non‑faulty goods)
   Except where required by law (e.g. faulty or misdescribed goods), we do not offer exchanges or refunds for “change of mind” on pierced / body jewellery or pierced goods for hygiene reasons.

3. Sealed goods and hygiene / health protection exception
   Under the Consumer Contracts Regulations 2013, the ordinary “cooling-off” (right to cancel) does not apply to sealed goods which, once unsealed, cannot be returned for health protection or hygiene reasons. 

   • If a pierced jewellery item is supplied in tamper-evident sealed packaging, the consumer may only exercise the right to cancel (and obtain a refund) if it is returned unopened, with the seal intact.

   • Once the seal is broken (or the item is unsealed), the right to cancel is lost in respect of that item.

4. Faulty or misdescribed goods
   If an item is faulty, damaged, or not as described, then statutory rights apply: you may require a refund, replacement, or repair (depending on circumstances). Our hygiene/no‑refunds policy does not override your legal rights in such cases. 

5. Notification, return and refund mechanics

   • For goods eligible for return (i.e. faulty or unopened sealed goods), you must notify us within 28 days of your intent to cancel or return.

   • You are responsible for returning the goods to us (unless we offer collection).

   • We will refund you (including standard delivery cost) within 14 days of receiving the goods or evidence of their return (subject to permissible deductions for diminished value by handling).

   • We may deduct from refunds an amount to reflect any diminished value caused by handling beyond what is necessary to inspect the item. 

6. Conditions & disclaimers

   • Items must be returned in the state in which they were delivered (packaging, seals, labels intact).

   • We reserve the right to refuse a return if the item has been unsealed or used in a way that makes it unsuitable for resale (in the case of goods that are otherwise returnable).

   • We do not accept liability for goods lost in transit when returned, unless we agreed to bear return costs.

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Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.